“Holding For Customer Service”

You dial the number and the voice mail comes on… “You have reached… press 1 to place an order or to find out about the order you placed… 2, 3, 4, etc… etc. You want to place an order and you are waiting to get live assistance. In the mean time, music comes on and it is the kind of dreary music that puts you in a sad nostalgic mood, or a scared mood. You feel as though one of the characters from a horror movie would come out and attack you. You get lost in it, so you start looking for a place to hide… the moment you find a place, some one says, “This is Gleason. How can I help you?” Now you shiver a little because he sounds like a real mysterious character… Then reality hits you… ‘Oh shocks, I was waiting to place an order’. You ask Gleason for what you want. He says, “That item is out of stock.” Now, you are upset that you didn’t hang up the phone in the first place.